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Date of Award


Document Type


Degree Name

Master of Science in Nursing (MSN)



Thesis Committee Chairperson

Lisa Ball, PhD, RN, FNP-BC


A quantitative descriptive research study was conducted to assess job satisfaction and retention of older nurses at a mid-size urban hospital. The theoretical framework used to guide this study was Maslow’s Hierarchy of Needs or the Theory of Motivation. Human ethics board approvals were obtained from Daemen College and a local hospital Research Committee. Flyers were placed in nurse mangers’ mailboxes with the request to be posted on their units and at various locations throughout the facility along with paper-and-pencil surveys. Per the flyer, participants were encouraged to complete (1) the online survey, via survey monkey, by logging on directly to the web address (from their own personal computer), or (2) a paper format of the survey which, per the cover letter was to be placed in a self-addressed envelope and submitted to inter-facility mail or a secure box in nurse staffing office. Twenty-nine completed surveys were returned; two were excluded due to not meeting inclusion criteria related to age resulting in 27 surveys being included in final analysis. Results indicated that the majority of participants were female Registered Nurses who worked full-time, held an Associate’s Degree, and had worked at the hospital for seven to 35 years. Total job satisfaction scores across the sample ranged from 65 to 163, with a mean score of 126, indicating the nurses were neither, satisfied or dissatisfied. Participants’ stated reasons for leaving the hospital included the benefit package, overall lack of satisfaction with the hospital, early retirement and financial. Stated reasons for staying at the hospital included benefit package, financial and overall satisfaction with the hospital. Results showed no relationship between job satisfaction and retention as there was no statistically significant relationship between job satisfaction scores and the number of years at the hospital.