Date of Award

2016

Document Type

Thesis

Degree Name

Master of Science in Nursing (MSN)

Department

Nursing

Thesis Committee Chairperson

Virginia Hart, DNP, RN, ANP-BC

Abstract

Purpose: The purpose of this study was to examine healthcare consumers’ perceptions of the quality of health care being delivered by nurse practitioners. Method: This was a quantitative, descriptive study in which an anonymous questionnaire was distributed to healthcare consumers by way SurveyMonkey®. Participants who met the inclusion criteria in the SurveyMonkey® database completed the questionnaire. The researcher developed the 19- item tool used and the questions formulated were based on current research regarding this topic. Data was analyzed using Microsoft excel program.

Findings: A total of 107 questionnaires were submitted for data analysis. The majority of participants reported that they were generally and very satisfied with the care provided by the Nurse Practitioner. The majority of participants reported that they felt the Nurse Practitioner took their symptoms/illness seriously, performed a thorough examination, discussed diagnostic tests, adequately resolved their symptoms/problems, gave them enough time during the visit, made it easy for them to discuss their medical concern, and included them in their medical decision (s). Additionally, what was alarming was the number of participants (n=46, 43.4%) who reported the Nurse Practitioner did not inquire about preventive services.

Conclusions: Nurse Practitioners seem to provide care that is attentive, patient-centered, and knowledgeable/comprehensive. Nurse Practitioners practice in a manner that seems to be not only appealing to the health consumer, but effective in treating/managing healthcare consumers’ medical issues.

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