Date of Award

Fall 2018

Document Type

Thesis

Degree Name

Master of Science in Nursing (MSN)

Department

Nursing

Thesis Committee Chairperson

Veronica Valazza, DNP, MBA, RN, NE-BC

Second Reader

Mukund Seshadri, PhD

Abstract

Purpose: The purpose of this research study is to identify frontline nurse managers' challenges and the complexity of their role.

Design: The research explored the role of the frontline nurse leader and challenges. An exploratory, descriptive, quantitative study assessed the challenges through a survey posted to Show me your stethoscope Facebook page.

Methods: A survey tool was borrowed and tailored using 35 questions. The questions covered areas or domains managed in the role of the frontline nurse manager. The survey consisted of 7 open ended questions and 28 multiple choice questions using a Likert scale of 1-5 indicating strongly agrees to the statement strongly disagrees.

Findings: Forty-six members from the Facebook page Show me your stethoscope took part in the survey. The challenges were rank in order of the most challenging to the least with the three most challenging being developing critical thinking skills in staff, recruiting staff with the right competencies, and increasing patient acuity.

Discussion: Frontline nurse managers need supportive mentoring relationships with senior nurse leaders, adequate preparation and training for their role, succession planning for future leaders, and assistance with retaining and recruiting staff.

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