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Missy Dishman

Date of Award

Fall 2018

Document Type

Thesis

Thesis Committee Chairperson

Lisa Ball PhD, RN, FNP-BC

Second Reader

Kimberly Pupo, M.A. Ed.

Abstract

Purpose: Nurse Practitioners are continuing to expand their independent practices into specialty areas. Previous research conducted suggests that patients report high levels of satisfaction with NP care in primary care settings, however little has been done to explore how patients perceive their care in NP driven specialty practices, particularly within dermatology practices. The purpose of this study was to examine patient satisfaction in a nurse practitioner owned and driven dermatology practice in hopes to identify possible areas of improvements as well as strengthen the existing body of knowledge regarding patient satisfaction with NP care.

Method: A descriptive quantitative design was utilized for this study. An anonymous survey was created on SurveyMonkey that consisted of 19 questions that were modeled after the CAHPS Clinician and Group survey. A non-probability convenience sampling technique was used to obtain participants. Data was collected and analyzed using SurveyMonkey’s statistical software and Microsoft Excel.

Findings: A total of 119 participants successfully completed the survey. The sample consisted of mostly highly educated individuals, more of whom were white and female, representing a wide range of ages (from pediatrics to geriatrics). A majority of the patients reported being very satisfied with all aspects of care within the practice, however there was still slight room for improvement within a few areas.

Conclusions: Largely, patients responded favorably to the NP drive and managed specialty dermatology practice. The findings of this study will build upon the existing body of knowledge that NPs can provide quality care to their patients not only in the primary care setting, but in specialty areas as well without physician oversight.

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