Incivility and the use of systems thinking to promote healthy voluntary organisations

Authors

Janet M. Phillips, Indiana University-Purdue University Indianapolis
Ann Stalter, Wright State University
Josette Brodhead, Daemen College
Debra Scardaville, New Jersey City University
Jeanne Ruggiero, New Jersey City University
Carol Wiggs, UT Medical Branch at Galveston
Sherri Winegardner, Bluffton University
Robyn Provencio, California State University Stanislaus

Department

Nursing

Document Type

Article

Publication Source

Voluntary Sector Review

Publication Date

2019-01-01

Volume

10

Issue

2

First Page

225

Last Page

234

Abstract

© Policy Press 2019 Incivility in voluntary organisations is critically burdensome on a global level, but there is a dearth of literature on how to contend with the problem. This paper provides a description and an evaluation of and reflection on a workshop conducted to propose an evidence-based systems awareness model (SAM) for volunteers in professional organisations to use in mitigating incivility. Implications of the SAM model for a culture of caring in the voluntary sector are described.

Keywords

Incivility, Systems awareness model, Systems thinking, Voluntary organisations

DOI

10.1332/204080519X15567197887025

Recommended Citation

Phillips, Janet M.; Stalter, Ann; Brodhead, Josette; Scardaville, Debra; Ruggiero, Jeanne; Wiggs, Carol; Winegardner, Sherri; and Provencio, Robyn, "Incivility and the use of systems thinking to promote healthy voluntary organisations" (2019). Articles & Book Chapters. 208.
https://digitalcommons.daemen.edu/faculty_scholar/208

https://doi.org/10.1332/204080519X15567197887025