Title

Incivility and the use of systems thinking to promote healthy voluntary organisations

Department

Nursing

Document Type

Article

Publication Source

Voluntary Sector Review

Publication Date

2019-01-01

Volume

10

Issue

2

First Page

225

Last Page

234

Abstract

© Policy Press 2019 Incivility in voluntary organisations is critically burdensome on a global level, but there is a dearth of literature on how to contend with the problem. This paper provides a description and an evaluation of and reflection on a workshop conducted to propose an evidence-based systems awareness model (SAM) for volunteers in professional organisations to use in mitigating incivility. Implications of the SAM model for a culture of caring in the voluntary sector are described.

Keywords

Incivility, Systems awareness model, Systems thinking, Voluntary organisations

DOI

10.1332/204080519X15567197887025

https://doi.org/10.1332/204080519X15567197887025

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